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“If you add to that the savings with printer running costs we’re way above $200,000 a year in savings by using Kyocera.”

Austin Health Reduce Copy Costs by Switching Vendor

Austin Health is the major provider of tertiary health services, health professional education and research in the northeast of Melbourne. Austin Health comprises Austin Hospital, Heidelberg Repatriation Hospital and the Royal Talbot Rehabilitation Centre.


It is a busy environment at Austin Health and medical staff do not have time to learn how to use different equipment as they move through the hospital and work in different wards and divisions. That and the need to reduce hefty equipment running costs was the impetus to go to tender and select a single multi-function device (MFD) supplier in 2005.


At Austin Health the use of different vendors’ MFD technology was not only causing confusion among staff who didn’t have time to work out how to use each device as they moved from wing to wing in the hospital, it was also costing Austin a lot more than it had to in running costs.


After 4 years with multiple vendors and individual users purchasing their own equipment, Austin Health went to tender to select one MFD vendor to simplify the experience for their staff using the equipment, simplify service and support for their IT department and make significant savings in running costs.


Tom Holessis says of the tender process; “There were two main factors in choosing a vendor – running costs and the technology package. Up against Hewlett Packard, Panasonic, Toshiba and Canon - Kyocera came up as the clear winner in running costs. On the technology side Kyocera offered a better package too. It was more complete and it was proven technology. Kyocera were able to show us another customer in the health sector who was up and running. This customer had similar needs, but was running a network across Australia. If they could do it across Australia successfully, we couldn’t see any reason Kyocera couldn’t do it for us across three suburbs!”

By choosing Kyocera we were able to cut our copy cost by 25 per cent

- Tom Holessis, Purchasing Officer, Austin Health



Kyocera came out the clear winner against four competitors when it came to selecting a single MFD vendor. Initially providing MFD products only, the team at Austin Health was soon won over by the ease of use, lower running costs and great back up support from Kyocera. Today they use Kyocera to supply all MFD and printer equipment to their staff over three locations in Melbourne. Austin’s Purchasing Officer Tom Holessis relates how the IT department took some winning over by Kyocera. “Like most IT departments, they are suspicious of the unknown. So initially our IT team was very hesitant to try Kyocera. Kyocera won the tender to supply MFDs and once they worked with the technology and the team at Kyocera, they were happy. They were keen to stick with one vendor and expand to Kyocera printers as well. So now we have one single vendor for all our printer and MFD needs. It makes it so much simpler for the IT department as they have only about two or three different models to maintain. That means less different consumables and fewer drivers to load on the network, not to mention less user error. As everyone becomes more familiar with the technology it just gets easier.”

Tom says; “It’s been a good partnership between our IT department and Kyocera; we share software and ideas and learn from each other. Kyocera are a really good company at responding and trying new things. For instance we tried out the Kyocera software for electronic meter reading for MFDs when they introduced it. Our IT department worked on it and gave Kyocera feedback which they incorporated into the software which was great. Similarly Kyocera have tried out software for us and we have learned a lot of things from their team, so it’s a strong partnership which has worked both ways.”

If you add to that the savings with printer running costs we're way above $200,000 a year in savings by using Kyocera

- Tom Holessis, Purchasing Officer, Austin Health


Performance - The solution automatically recognises, checks, classifies and validates data from mail and email invoices.


Protection - The integrity of the invoice payment system is strengthened through Electronic Security enhancements


Speed - Data captured is matched ot the Supplier Masterfile and goes directly to the manager responsible. The authorisation process is automated by using electronic signatures and file transfer


Logic - Electronic invoices are easily located on the server by supplier name and invoice amount, so the Finance Department can access easily

Kyocera's service has been really good which helps build up the IT department's trust too. We've been really impressed.

- Tom Holessis, Purchasing Officer, Austin Health


Implementing the Kyocera solution delivered several measurable improvements and big results for Austin Health:

  • 25% reduction on copy costs
  • By simplifying to just one vendor, it not only makes it easier for staff and the IT department, they are now saving over $150,000 per annum in running costs on MFD print costs alone.
  • Simplified the charging process with electronic meter reading. Kyocera machines are simply plugged into Austin’s IT network and their usage added to the electronic meter charges. Tom says “This is so much easier than 150 different people calling Kyocera with a meter reading for their MFD.”
  • Machine systems are adjusted to the requirements of Austin Health system